$100.00

Reputation Mgr

Monitor and manage your online reputation.

Reputation Management helps cut through the clutter associated with managing online reputations. Give your clients control over the most important aspects of their reputation, including reviews, listings, and social media.

Connecting with customers is easy with built-in smart review responses and powerful review insights backed by artificial intelligence! And with reporting built right in, you can show your clients how you have helped them improve their reputation over time.

With the Product-Led Growth Program, you can offer prospects a free version of Reputation Management and let them tell you when they’re ready to be a paying client. See the feature breakdown below:

	Express	Pro
Manage reviews	Facebook, Google, My Listing	All sources based on Partner configuration
Respond to Google and Facebook reviews in-line	✔	✔
Review response templates	Use all system default templates	Use, edit, or delete all system default templates + add unlimited custom templates
Review Display Widget * Review Display Widget Pro (add-on) available for purchase	✔	✔
Sentiment Analysis	✔	✔
Review Statistics	✔	✔
Monitor listings	Facebook, Google	All sources based on Partner configuration
Citations		✔
Listings Statistics		✔
Competition		✔
Mentions		✔
Social monitoring		✔
Daily Digest emails + Executive Report	✔	✔

Compile reviews from dozens of sites so you can easily see what’s being said about a business online.
Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources.
Monitor where a business is mentioned in a variety of sources, including news sites, blogs, and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Use competitive benchmarking to see how a business stacks up to the competition on social media outlets and local searches.
Respond to Google and Facebook reviews in just two clicks using pre-loaded default templates. Plus, your clients can edit or delete any templates and customize their own.

Pro

Best for businesses with a presence on industry-specific review sites, who are looking for a complete solution to help manage their online reputation.

Manage reviews on Google, Facebook, and 100+ other sources
Respond to Google and Facebook reviews from the dashboard
Edit or delete any default review response templates
Create an unlimited number of custom review response templates
Review Display Widget: Display your client’s best My Listing reviews on their website
Insights: Understand customer feedback with sentiment analysis technology
Monitor listings on Google, Facebook and 100+ other sources
Monitor online citations
Monitor up to 3 competitors
Monitor online mentions
Monitor your client’s social media presence
Deliver Daily Digest emails and Executive Reports

Express

Best for businesses looking for an introduction to managing their online reputation.

Manage reviews on Google and Facebook
Respond to Google and Facebook reviews from the dashboard
Edit or delete any default review response templates
Review Display Widget: Display your client’s best My Listing reviews on their website
Insights: Understand customer feedback with sentiment analysis technology
Monitor listings on Google and Facebook
Deliver Daily Digest emails and Executive Reports

FAQs

What is reputation management?

The reputation of a business is both what they say about themselves and what others say about them. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.

What is presence management and how does it help local businesses?

Presence management is making sure that customers can find the right information about a business online. Correct and consistent listings across directories, review sites and social networks is crucial.

Why is online review monitoring important?

With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.